Workspace Management: Events, Audiences & Policies

📁 Manage your events

• Hover over an event on the left side panel and use the three dots to duplicate an event. This feature will copy over everything you’ve created within the Event to a new, separate event that can be modified. It’s really helpful for recurring events or to reuse components of events to save time, like ticket types, images or content.

• Any event you cancel will be located in this dropdown section

👥 Audiences

Create a new Audience

• Create a new contact list by tapping the “+” next to “Audiences”

• Name Contact list: choose a name for your list here

• Import Contacts: use the “Import contacts” button in the upper left to import your contacts from your computer. The prompts on the screen will instruct you how to format the file.

Add a singular contact

• Tapping the “Add New” button will add a blank column in the list of names. From here, hover over the blank name column to open the properties for this entry. You’re able to add their information on the right side panel or double tap directly into each field to edit.

3 Dots

• Add Property: use this option to add properties to your contact list. This is useful if you’d like to add a new property that didn’t exist in your initial import file and fill in the information.

• Download: this option is super helpful if you created your contact list manually in Ambrosia or if you’ve added people to your contact list that don’t exist in the file on your computer. It’s also a great option if you want a downloaded or paper copy of the list

• Settings: This will take you to the list of properties where you’re able to add, hide and manage them.

Delete a contact list

• To delete a list, hover over it in the left side panel view. Three dots appear where you can choose to delete a list.

✉️ Marketing - 🪄coming soon

Campaigns

• Add New: Click “Create new campaign” in the upper right and a side panel will appear

• Rename: You can rename the campaign at the top by tapping the default text

• From: Unless you change the email to one of yours, the email will be sent from automated@ambrosia.events

• Reply to: add an email address here for you to receive any replies to your email

• To: Here you can send the emails by adding them individually, using the data we already have about your invite list, registered attendee list or waitlist (coming soon). You also have the ability to select any of the Audience lists you’ve created.

• Body: Build your email by adding images (not required) and text. You have the same features as the other text editors within Ambrosia and can access those by typing “/”.

• Send: To send your email immediately, use the Send button in the lower right. You also have the option to schedule your email to send at a future date and time. Use the dropdown button to add this time.
• Note: You’ll see the “1000 credits” left button in the upper right. This is a feature we’ll be adding soon for campaigns that require the sending of emails to thousands of recipients. We’ll let you know when credits come into effect.

• Deleting an email: In the upper right, use the three dots to delete an email. It won’t delete emails that have already been sent to your Audience lists.

Tracking

• Here you’ll find data on your email performance. You can use the dropdown to see data from all campaigns or by filtering for specific ones.

• Use the reload button to pull the most recent data.

• By default, you’ll see the email address, the status (delivered, bounced, opened, clicked on link), subject, and the date and time of send.

Templates

• We automatically save emails you’ve sent in the Templates section. This saves time when creating a new email campaign that has similar aspects.

⚖️ Policies

Terms of Service

• Use this feature if you have a Terms of Service (ToS) that you’d like attendees to agree to when they make their purchase. To create your Terms of Service, on the left navigation panel tap on Terms of Service and then the “Create Terms of Service” button in the upper left.
• Note: Any ToS that you’ve created for events within your Space will appear here for easy reuse

• To attach your ToS to your event, on the left side navigation panel, select your Event → Registration → Registration Settings and choose the ToS you’ve created with the dropdown arrow. It will now be applied to your event on the checkout page as a required checkbox and link that opens your terms as a pop-up screen on web and mobile devices.

Appropriate uses of Terms of Service

Liability Waivers

• Use this feature if you have a Liability Waiver that you’d like attendees to review and agree to when they make their purchase. To create your waiver, on the left navigation panel tap on Liability Waiver and then the “Create Liability Waiver” button in the upper left. Add your waiver title and content.
• Depending on the type of liability waiver you have, you may wish to require a signature and/or an emergency contact. Enable this with the toggle in the upper right. Without it enabled, the attendee will be required to agree by checking a box.
• Note: Any waiver that you’ve created for events within your Workspace will appear here for easy reuse

• To attach your waiver to your event, on the left side navigation panel, select your Event → Registration → Registration Settings and choose the waiver you’ve created with the dropdown arrow. It will now be applied to your event on the checkout page along with a required checkbox or signature.
• Note: For events with a Liability Waiver where an attendee purchases more than one ticket, the primary purchaser will be prompted to send the secondary attendees a link to read and sign the waiver.

Having a liability waiver for an event is important for several reasons:

1. Risk Mitigation: Events often involve physical activities, sports, or other potentially risky activities where participants could get injured. A liability waiver helps mitigate the risk of legal claims against the event organizers for injuries or damages that participants may sustain. If you require an emergency contact, you’ll have this information should an accident occur.

2. Legal Protection: A well-drafted liability waiver can provide legal protection by clearly stating that participants understand and accept the risks involved in the event. It outlines that they voluntarily assume these risks and agree not to hold the organizers liable for any injuries or losses.

3. Informed Consent: By signing a liability waiver, participants acknowledge that they have been informed of the risks associated with the event and still choose to participate. This establishes informed consent and can strengthen the organizer's defense in case of a lawsuit.

4. Insurance Requirements: Some venue and insurance policies for events may require organizers to have participants sign liability waivers as a condition of coverage. This ensures that insurance claims related to participant injuries are handled appropriately. Be sure to check with the venue/owner of the space you’re hosting in to understand if their insurance policy requires this.

5. Professionalism and Clarity: Including a liability waiver demonstrates professionalism and a commitment to participant safety. It sets clear expectations regarding responsibilities and liabilities, which can enhance trust and transparency between organizers and participants.

6. Enforceability: While waivers may not protect against all claims and legal challenges, they can be enforceable in many jurisdictions if they are properly drafted, clearly communicated, and signed voluntarily by participants.

🫶🏻 Help & Support